We are committed to your satisfaction through our excellent customer service and commitment to quality. Please take the time when you receive your order to make sure that your order is the correct size, color and style. Call us anytime if your order doesn’t meet your expectations. We will do whatever we can to ensure your satisfaction.
We value your business and we will work with you on your custom printed products to ensure that you receive what you ordered and that you are pleased and will shop with us again. One of our specialties is manufacturing custom printed products that you will love. The quality of our custom printed products is by far the best offered and we stand by our products. If we make a mistake in the manufacturing of your custom printed product than we will fix it. If you aren’t happy please contact our Customer Care Department anytime at 800.950.7494.
High 5 Packaging, reserves the right to charge a 20% restocking fee for the processing of a returned non custom product. All returns must be preauthorized by a member of the Customer Service Team.
"Non Custom" product:
Defined as: Standard offering that can be brought back and resold to other customers.
"Custom" products are not covered under this policy.
Defined as: A unique product produced for a specific customer that cannot be sold to other customers.
You can check your internet order status by calling our Customer Care Department at 800.950.7494 and we would be happy to help you.